Vectech Solutions
A Cybersecurity Company
We protect your assets and help you become more productive and successful.
We protect your assets and help you become more productive and successful.
Introduces baseline cybersecurity strategies for endpoint resilience.
Reduces the cost to manage and service an organizations hardware and infrastructure technologies.
Prevents hardware obsolescence with EOL schedule.
Includes maintenance and monitoring Services.
Extensive Technology Knowledge and Resource Pool.
Competitive Pricing.
User Management Services
Endpoint Hardware Management
Unified Authentication Services
Cloud / Application Management Services
Vendor Management Services
VPN Services
Data Management Services
Business Continuity Services
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Sentinel has attractive contract pricings along with 12 and 24 month contracts.
All contracts automatically renew upon expiration unless notified 30 days in writing in advance of the renewal date.
We also offer T&M (time and materials) contracts if an organization does not want an all-inclusive service.
Sample Contract
All SLA's include labor in the pricing. (See Pricing Matrix)
Major projects or major upgrades as well as hardware replacements are not included in the SLA pricing.
| General Information | Contract Terms Per Device Per Month |
|||
| SLA Level | Response Time | 12 Month | 24 Month | 36 Month |
| Level 1 | 9x5 Next Day | $49 | $45 | TBD |
| Level 2 | 9x5, 4 hour | $69 | $65 | TBD |
| Level 3 | 24/7, 2 hour | $129 | $125 | TBD |
| On Boarding | ||||
| Setup and Config | N/A | $4500.00 | $4500.00 | $4500.00 |
| Without a Contract | ||||
| T&M | Requested and Scheduled | $149.00 Per Hour 4, 6, or 8 Hour Blocks |
||
On average 65% of an organization's devices associate to Level 1 SLA
On average 25% of an organization's devices associate to Level 2 SLA
On average 10% of an organization's devices associate to Level 3 SLA
There is a one-time Service Setup Fee of $4,500.00 regardless of the SLA level selected.
A service case is opened by client.
An email acknowledgement response is sent back to client.
Tech is assigned to the case.
Tech reaches out to client via prefer method of contact dictated by the case and SLA Level.
Initial troubleshooting commences.
Case resolution time is dependent on techs findings and vendor availability.
All findings are documented and stored in the case and available for review throough our web portal.
User Management Services
Endpoint Hardware Management
Unified Authentication Services
Cloud / Application Management Services
Vendor Management Services
VPN Services
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User provisioning and deprovisioning.
Hardware allocation, provisioning, and deployment.
Deploy software and cloud service apps.
Interactive tech center for user support.
Monthly User Activity Reports.
Endpoint Break/fix services
Scheduled endpoint Patch and firmware updates.
Configuration backups for network appliances and IoTs.
Hardware refresh Services (EOL process).
Hardware procurement services.
Endpoint Protection Services(malware and virus protection.
Monthly End Point Activity Report.
Cloud Base Universal Authentication Service
Supports LDAP, Radius, and SSO protocols
Supports MS, MAC, Linux OS
Works with or without Active Directory
Special note: Account licenses are not included in SLA pricing.
Manage Cloud Systems.
Application patch deployments.
Manage office email system.
License management.
Cloud app user provisioning.
Website hosting services.
Domain, DNS, SSL Management.
Manage hardware lease contract.
Work with an organization's existing vendors (hardware, software, cloud services).
Agreements and Contracts management:
Help manage existing lease agreements.
Help manage software license contracts.
Help Interpret and negotiate contracts.
Phone vendor contracts.
ISP and lease line contracts.
Facility Contracts.
Manage and support site 2 site VPN.
Manage and support client 2 site VPN.
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Includes all services in Level 1.
Manage data backups and restores.
Data mirroring, replication, and synchronization services.
Provide monthly data backup and restore reports.
Provide weekly device configuration backups.
Retention service as defined by company, industry and legal obligations.
Includes all services in Level 1 and Level 2.
Manage and maintain business continuity plans.
Perform Disaster Recovery Work Orders as defined in the Business Continuity Plans.